Help & Support
Help & Support
Answers to what people ask most. If yours is not here, write to us.
The product
Will it go flat like my last one?
The foam is high-density. Press it and let go: it returns to full height. If yours ever stays dented within the 60 days, send it back.
Does it fit a car seat?
Yes. It sits inside a standard driver seat with the cut-out toward the seat back.
Will it slide around?
The bottom has a non-slip base. It stays where you put it on fabric, leather and wood.
Can I wash it?
The cover unzips and goes in the washing machine. The foam core stays out of the wash.
Is it too hard, or too soft?
Firm when you first sit, then it molds to you within a minute. It does not sink to the seat.
Shipping
How much is shipping?
Free to the 48 contiguous United States, on every pack.
How long does it take?
Delivery takes 7 to 12 business days from the day you order, including 1 to 2 business days for packing. You get a tracking number by email as soon as the parcel leaves. See our shipping policy for coverage and delivery details.
Do you ship outside the US?
Not at this time. We also do not ship to Alaska, Hawaii, Puerto Rico or US territories yet.
Returns and payment
What if I do not like it?
You have 60 days from delivery. Email us with your order number and we send a prepaid return label the same business day. Refund within 5 business days of us receiving it. No forms and no questions about why.
Can I return a bundle?
Yes. Bundles are refunded per cushion returned.
Which payments do you take?
Pay securely by credit card through Shopify checkout. Express payment options are shown when available for your device and browser. Check the payment methods displayed at checkout before placing your order.
Ready to choose your cushion?
Compare the single cushion, two-cushion and four-cushion options on the product page.
Still stuck?
Write to us. We answer every email, usually the same business day.
Holdform is a brand of GG4LAB SRL · Via Covalova 11, 95019 Zafferana Etnea (CT), Italy · VAT IT06208500873 · gg4lab@gmail.com